Where Nearshore Newcomers Can Overcome Their Disadvantages
Don’t let a rocky US economy or the shock and awfulness of a global pandemic fool you, 2020 is turning out to be the year when global contact center organizations brought the concept of Nearshore...
View ArticleProduct Support: What Can Nearshore Learn from Offshore?
US organizations have been outsourcing product support to offshore locations for many years, but as Nearshore’s reputation continues to rise, North American companies are growing more curious about the...
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Nearshore’s Top 20 Social Media Influencers
One of the most immediate ways to access the Nearshore business conversation is through social media. It is where truths are revealed, theories are questioned, and provocative ideas grow into powerful...
View ArticleFive Tips for Selecting a Nearshore Development Partner in 2020
With remote work dominating the business world, the availability of international resources with technical expertise and English proficiency has exploded, making Nearshore software development one of...
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Infographic: The Nearshore Workplace is Changing, Perhaps Forever
With governments and private health companies still scrambling to develop a vaccine for Covid-19, remote work – for many companies – is here to stay. One survey conducted by IDG showed that nearly...
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The Case for Uruguay: “Value and Capability” Matter Most
The small South American country of Uruguay represents a modest BPO market with a unique set of advantages and challenges. These have been brought into sharp relief during the COVID-19 pandemic, as has...
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Will Digital Nomads Deliver Benefits to Caribbean Tech Ecosystems?
When Caribbean nations began rolling out so-called digital nomad visas last year, the possibility of remote working in the sun, sea and sand of the paradise islands generated headlines worldwide....
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Interview: IDB President Puts Nearshore at Center of Region’s Revival (Part 2)
In Part One of our interview, IDB President Mauricio Claver-Carone explained his personal interest in the Nearshore industry. Here, he offers more insights on how Latin America can grow its regional...
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How to Scale Up Your Nearshore Agile Capabilities and Overcome Common Challenges
When Service Central found itself growing exponentially as customer demand increased, it needed to look at ways to maintain its agile processes while working collaboratively with their nearshore...
View ArticleNew Webinar: Building the Right Hybrid CX Model with FedEx
Nearshore Americas will host a webinar next week exploring how FedEx and its CX partner ibex have learned to properly balance staffing between work-from-home and in-office delivery. Scheduled for June...
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